If no operator is available for remote support, you will see the image shown on the right.
If an operator is available, the button will look like this and you can click it to start a remote support session.
Once clicked it will open a window similar to the one shown on the left. The left panel side is occupied by the private chat that allows text communication between customer and operator. From text box, you can enter the text that will be sent to the assistant by clicking the "Send" button or by pressing the Enter key on your keyboard. After sending the message, it will appear in the top frame with those sent by the assistant. In this area you can see all the authorization requests for the remote control, for the voice support activation or for the acceptance of files sent from the assistant.
The main demands that will be displayed in this section are four: